Shipping policy

Shipping Policy

1. Processing & Handling Time

  • All orders are typically processed and dispatched within 1 to 3 business days (Monday–Friday) from the time the order is placed.

  • Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates We offer standard shipping to customers in the United Kingdom (UK). Estimated delivery times are:

  • Standard Shipping: 6–12 business days (after dispatch).

  • Please note that while we do our best to ensure your package arrives on time, delivery times are estimates and cannot be strictly guaranteed.

3. Shipping Carriers We work with reliable international carriers and local postal services in the UK (such as Royal Mail) to ensure your order is delivered safely.

4. Customs, Duties, and Taxes

  • Our prices displayed on the website are tax-inclusive where applicable, but customers are responsible for any customs fees, duties, or import taxes that may apply upon entry into the UK (though for most low-value standard items, this is rarely an issue).

5. Delayed Orders

  • Occasionally, packages may face delays due to customs processing, high-volume postal seasons, or unforeseen carrier delays. If your order is significantly delayed, please contact us at maisonesta@gmail.com, and we will gladly look into it for you.

6. Incorrect Address Disclaimer

  • It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We cannot be held responsible for packages sent to the wrong address due to incorrect input by the customer.

7. Contact Us If you have any questions or concerns regarding your shipment, please reach out to us at:

  • Email: maisonesta@gmail.com

  • Response Time: Within 24 hours.