The Lowdown
Everything you're probably wondering.
- 1. How long does shipping take?
At Esta, every piece is hand-packed with care. Please allow 1-4 business days for us to prepare your order for shipment. Once shipped, your jewelry will arrive within 4-8 business days.
- How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can easily track your package on our [Track Your Order] page using your order number and email.
- What happens if I'm not satisfied with my order?
- Your satisfaction is our top priority. We quality-check every single piece before it leaves our studio. If you receive an item that is damaged or isn't exactly what you expected, please email us within 14 days of delivery. We are dedicated to making it right and will personally assist you with a replacement or a suitable solution.
- Is the jewelry waterproof?
- Yes! Our jewelry is designed for everyday wear. Our high-quality 18K gold plating ensures your pieces are shower, swim, and sweat-proof, so you can wear them anywhere, daily.
- How do I contact you?
We’re here to help! If you have any questions or concerns, please [get in touch] with us. We aim to respond to all inquiries within 24 hours.
- Do you offer gift wrapping?
Yes, all our orders come in our signature esta packaging, perfectly ready for you or as a special gift. We ensure no price tags are included in the package.