How long does shipping take?

Every piece is hand-packed with care, so please allow 1-3 business days for us to prepare your order. Once shipped, it'll arrive within 3-5 business days.

How can I track my order?

Once your order's on its way, you'll get a confirmation email with your tracking number. Track it anytime on our [Track Your Order] page using your order number and email.

What if my item arrives damaged?

We quality-check every single piece before it leaves our studio, so this should be rare, but if something's not quite right, email us within 30 days of delivery and we'll sort it, whether that's a replacement or another solution.

Is the jewellery waterproof?

Yes! Our jewellery is made from stainless steel with 18K gold PVD plating, built for shower, swim, sweat and everyday life. Just give it a quick rinse if it's been in salt water or chlorine, and it'll keep looking its best.

How do I contact you?

We're here to help! [Get in touch] with any questions and we'll get back to you within 24 hours.

Do you offer gift wrapping?

Every order arrives in our signature Esta packaging, ready to gift as-is, no price tags included.

How do I keep my jewellery clean?

Give it a gentle wipe with the polishing cloth included in your order to keep it shining. For a deeper clean, a quick rinse in warm soapy water and a soft-cloth dry does the trick.